Return & Refund Policy

Cancellation Policy

• Order cancellation requests must be made before the order is shipped.
• Once an order has been shipped, it cannot be cancelled through our website.

Return & Exchange Policy

• Returns and exchanges are available only on selected products. Eligibility and product-specific conditions are mentioned on the respective product pages.
• For most eligible products, the standard return window is 3 days. Please check the relevant product page for the applicable conditions.
• Important: Return or exchange requests received more than 48 hours after delivery may be declined. Please raise your request as soon as possible after receiving your order.
• Our return policy may change without prior notice. Please review the applicable product-page conditions before requesting a return or exchange.
• If pickup service is unavailable at your location, you may be required to ship the product to the return address provided by our customer support team.
• Return or exchange shipping charges may apply on a case-by-case basis.

Conditions for Returns

To be considered for a return or exchange, the following conditions must be met:

• Items must be unused and unwashed for hygiene reasons.
• Products must be returned with their original packaging and tags intact. Items without their original tags will not be accepted.
• Customized products cannot be returned or exchanged.
• Return or exchange requests raised outside the applicable return period mentioned on the product page will not be accepted.
• Requests received more than 48 hours after delivery may be declined under the applicable return conditions.

Return Pickup & Shipping Charges

Return pickup availability depends on your delivery location. If pickup service is unavailable, our customer support team will provide the return-shipping instructions and address, where the return is approved.

Return or exchange shipping charges may vary depending on the circumstances of the request. Please confirm any applicable charges with our support team before shipping the item.

Refunds

Refund requests are subject to the applicable product return eligibility and approval of the return. Please contact our customer support team for assistance with your return or refund request.

Refund processing timelines and the applicable refund method should be confirmed with our support team.